Compliments, Comments and Complaints


Your comments are always welcome, and please feel free to compliment us if you think we are doing a good job.

We hope that you will not need to complain about any aspect of school life – if you do, please contact your child’s class teacher primarily who will be happy to make an appointment to see you and discuss any concerns you may have. Our teachers are always in school bright and early or alternatively you may be able to see them after they have dismissed their class – please do not let your concern grow, we prefer you to speak to us as soon as possible. Sometimes you need to speak directly to the Head Teacher, however we would ask that you do give your class teacher the opportunity to resolve matters first – staff always feedback your concerns to the Head Teacher. If you wish to contact a class teacher or the Head Teacher the office will be happy to arrange an appointment for you.

If you then decide that you wish to take the matter further, the Governing Body have established a formal procedure for dealing with complaints; you should therefore write to:
Mrs Kay Blyth Chair of Governors, c/o South Hylton Primary Academy, Mrs Kay Blyth will be contracted by the office to arrange collection of correspondence.